You're about to give a stranger access to the systems your business runs on. Here is everything I'd want to know first.
I never need your bank login, your payment processor credentials, your card details, or your customers' payment information. No system I build touches any of it. If anyone asks you for those to set up an automation, that's your signal to stop.
Read and write access to the specific systems your automation touches — usually a staff account on your store limited to products, orders and inventory, plus API access to your marketplaces. I send you the exact list before you pay, and I ask for the narrowest permissions that will do the job.
Your automations run on Make, an established automation platform. Data passes through it to do its job and isn't retained beyond what the platform needs to run and log the workflow. I don't copy your catalogue, your customer list or your order history anywhere else. Where an AI model writes text — a review reply, an email draft — it sees only the content of that one item.
You do. They're built in your account where the platform allows it, or handed over in full if not. If you cancel, you get the working scenarios, the credentials and the documentation. There is no version of this where leaving means losing what you paid for. I have no interest in holding anybody hostage.
Continuous and automated. Everything I build alerts me before it alerts you.
Same business day, Monday to Friday. Anything that isn't costing you money by the minute waits its turn.
Two hours, any day. That means a sync writing wrong stock numbers, or a phone agent down during your open hours — the two that cost you money while you wait.
Every system I build comes with a kill switch you control and know how to use. If something looks wrong at 11pm, you don't have to wait for me — you stop it yourself and we sort it in the morning. Your business should never be stuck waiting on one person to wake up.
I won't quote you an uptime percentage. I don't control Amazon's API, Shopify's, or your internet connection, and any number I gave you would be marketing rather than a commitment. What I will commit to is how fast I respond and what I do when something goes wrong — because those are actually mine to control.
Ask it before you spend anything. If I can't answer it plainly, don't hire me.
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