Terms of Service

Last updated: September 24, 2026

These Terms of Service ("Terms") govern your access to and use of the AllyScale AI website and services. By using our site or purchasing our services, you agree to these Terms.

Our services

AllyScale AI provides done-for-you AI automation services for small businesses, including building, connecting, and managing automated workflows. We also provide marketplace services (Amazon fee recovery, catalog fixes and monitoring, and channel launches), payment tools, a wholesale reorder portal, payout reconciliation, and access to third-party financing. The specific services and scope are defined during your onboarding and audit, and any service-specific terms below also apply.

Plans, billing & subscriptions

• Monthly plans are billed on a recurring subscription basis through Stripe at the price shown at checkout or in your order.
• One-time projects, such as a first system or a Catalog Fix Week, are billed at the fixed price agreed before work begins.
• Results-based fees (Fee Recovery and Channel Launch revenue share) are invoiced monthly as described below and are due within 15 days of the invoice date.
• Your subscription renews automatically each month until cancelled.
• Plans are month to month. You can cancel with thirty days' notice by emailing info@allyscale.ai. Service continues through the notice period.

Refunds

Our first-system guarantees apply as follows:

• Live in seven days. If your first system is not live within seven days of receiving the access we need, that project fee is refunded. The seven days start when access is in hand, not at payment, and do not include delays caused by third-party platform outages or data cleanup quoted separately.
• Parallel run and rollback. Your first system runs alongside your existing process for 14 days before it takes over. If it doesn't hold during that period, we switch it off, restore what was there, and you pay nothing further for it.
• Credit toward your plan. If you move onto a monthly plan within 30 days of your first system going live, the project fee is credited against your first plan invoices.

Outside these guarantees, because our work involves custom setup and ongoing managed service, fees are non-refundable except where required by law. If something isn't right, contact us at info@allyscale.ai and we'll work with you in good faith.

Your responsibilities

• Provide accurate information and timely access to the tools and content we need to build your automations.
• Use our services lawfully and not for any prohibited, harmful, or infringing purpose.
• Maintain the confidentiality of any account credentials shared with you.

Intellectual property

The AllyScale name, logo, website, and our general methods, templates and know-how are our property. Content and data you provide remain yours. Once paid for, the automations we build for your business are yours: they are built in your own accounts where the platform allows, and if you cancel you keep the working automations, the credentials and the documentation. This does not include AllyScale's portal, dashboards, or tools we use across all clients.

Amazon Fee Recovery

• We review your Amazon Seller Central account for fulfilment-fee overcharges, lost, damaged or unreturned inventory, and other reimbursable discrepancies, and file cases and claims on your behalf using information and evidence you provide.
• The initial audit is free. For each reimbursement or credit Amazon issues as a result of a case or claim we file, you pay 20% of the amount actually reimbursed or credited to your account. No fee is owed on claims that are denied or not paid.
• We invoice monthly for amounts credited in the prior month, supported by the reimbursement records from your account.
• The fee also applies to amounts Amazon pays within 90 days after the engagement ends on cases we filed before it ended.
• Amazon alone decides whether to reimburse. We do not guarantee any recovery, and we do not file claims outside Amazon's filing windows.
• Optional monitoring is billed at $195 per month and may be cancelled with thirty days' notice.

Catalog Fix Week and Catalog Care

• Catalog Fix Week is a one-time $895 project to correct suppressed listings, disapprovals and feed errors on up to three channels and 50 flagged listings, completed within seven days of receiving access.
• Catalog Care is a monthly service starting at $395 per month, priced by catalog size and number of channels.
• Customer-facing changes are submitted for your approval before they go live.
• Marketplaces make their own decisions on listing reinstatement, category approvals and account status. We do not guarantee any marketplace outcome.

Channel Launch

• We set up and launch your brand on one agreed sales channel (the "Launched Channel"), including account setup, approvals where available, up to 50 listings, compliance checks, and an initial advertising campaign tuned for 30 days.
• The setup fee is $1,500 per channel, payable before work begins.
• For 12 months from the date your first listing on the Launched Channel goes live, you pay 5% of Net Sales on that channel. "Net Sales" means gross product sales on the Launched Channel less refunds and returns, excluding sales tax and shipping charges collected, as shown in the channel's own sales reports.
• You grant us read-only access to the Launched Channel's sales reports for the 12-month period, and we invoice monthly from those reports. If access is removed, you agree to provide the monthly reports on request.
• The revenue share continues for the full 12 months even if other AllyScale services are cancelled.
• You pay advertising platforms directly for ad spend. Channels make their own approval decisions, and we do not guarantee approval or any level of sales.

AllyScale Payments

• Payment processing is provided by our affiliated fintech company and its sponsor bank under a separate merchant agreement you sign with them. AllyScale is not a party to that agreement and does not hold or move your funds. AllyScale and the processor are under common ownership, and AllyScale may earn part of the processing revenue.
• Your customers enter card and bank details on the processor's hosted checkout. AllyScale systems do not receive or store card numbers.
• Our systems send payment requests only for products, deposits and amounts you have approved in advance.
• Chargebacks, refunds and reserves are governed by your merchant agreement. Using AllyScale Payments is optional, and our other services work with the processor you already use.

Wholesale Reorder Portal, Payout Reconciliation and Financing

• The Wholesale Reorder Portal is billed monthly plus payment processing. Net terms you offer your buyers are your own credit risk unless a separate funding arrangement says otherwise. You are responsible for complying with any marketplace terms when inviting buyers to the portal.
• Payout Reconciliation reports and cash forecasts are informational and are not accounting, tax or financial advice.
• Financing, when offered, is provided by a third-party funding partner under its own terms. AllyScale does not lend money or make credit decisions, does not share your data with the partner without your consent, and may receive referral compensation from the partner, which we will disclose before you apply.

Partners and agents

Our Referral Partner, Reseller Partner and Authorized Agent programs are governed by separate written agreements signed before any commission or residual is paid. Nothing on this website is an offer of employment or a promise of earnings.

Disclaimers

Our services are provided "as is." While we work hard to deliver reliable, effective automation, we don't guarantee specific business results, revenue, or outcomes, as these depend on many factors outside our control.

Limitation of liability

To the fullest extent permitted by law, AllyScale AI will not be liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

Termination

Either party may end the engagement per the cancellation terms above. Fees already earned, including Fee Recovery and Channel Launch revenue share as described above, remain payable after termination. We may suspend or terminate service for non-payment or violation of these Terms.

Governing law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules.

Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email info@allyscale.ai — AllyScale AI, Scottsdale, Arizona.